DevOps & Cloud Engineer

I am a systems professional making the deliberate transition into DevOps and Site Reliability Engineering. My career has been driven by a fundamental belief: repetitive, manual processes are the enemy of reliability and scale.

What began as automating help desk tickets has evolved into architecting production-grade cloud platforms using Infrastructure as Code principles. I'm passionate about building systems that are not just functional but resilient, observable, and automated.

Currently, I focus on cloud-native technologies, container orchestration, and automation while actively contributing to open-source DevOps projects and documenting my journey to help others in similar career transitions.

Senior Systems Administrator

• Migrated 200+ corporate devices to Microsoft Intune using PowerShell to automate enrollment and compliance, centralizing endpoint management
• Engineered migration of 25+ VMs from VMware to Hyper-V using PowerShell for validation and orchestration
• Developed Python/Bash scripts to automate system health checks and log aggregation, improving MTTR for infrastructure issues
• Advise on and plan the strategic evolution of municipal IT infrastructure towards a more cloud-centric, automated model
• Mentor junior IT staff on scripting, automation practices, and cloud security fundamentals

IT Project Specialist (Contract)

• Led coordination for global Active Directory migration (5,000+ users), developing PowerShell scripts for pre-migration validation
• Automated migration reporting using Python, creating real-time dashboards that eliminated manual status updates
• Collaborated with distributed teams on runbooks and rollback procedures, ensuring zero data loss
• Acted as the primary communication bridge between client business units in Europe/Middle East and the backend migration engineering team
• Documented the entire migration methodology into reusable playbooks for the client's internal IT team

Junior Systems Administrator

• Automated user lifecycle management with PowerShell, reducing onboarding time from 45 minutes to under 5 minutes
• Administered on-premises servers (Windows/Linux), utilizing Bash/PowerShell for configuration and log analysis
• Diagnosed root causes of recurring outages and implemented automated remediation, reducing monthly incidents by 25%
• Participated in an organization-wide security audit, remediating findings related to server hardening and access controls
• Proposed and documented several standard operating procedures (SOPs) for common administrative tasks to improve team efficiency

IT Consultant / Cloud Migration Specialist (Part-Time Contract)

• Architected and led cloud migration of legacy multi-store systems to AWS, improving availability and eliminating local server maintenance
• Implemented high-availability solution using EC2, Auto Scaling, and Elastic IPs, with automated data pipelines to S3 for backup
• Established monitoring with CloudWatch and CloudTrail, enabling proactive system management across all locations
• Conducted training sessions for store managers on using the new centralized cloud-based system, reducing follow-up support calls by 60%
• Designed and implemented automated disaster recovery procedures to ensure business continuity

Help Desk Lead (Full-Time)

• Built ITSM knowledge base that reduced related ticket volume by 40% and improved first-call resolution time
• Automated PC imaging using Windows Deployment Server and PowerShell, cutting workstation setup time by over 75%
• Recognized as the "go-to" person for complex technical issues, often resolving escalations from Tier 1 technicians
• Managed IT operations across 12 locations, ensuring minimal downtime and maximum productivity
• Implemented and trained staff on a new cloud-based CRM system to replace outdated legacy infrastructure